Christian Brothers Automotive Arapahoe Road

This was my first time leaving a review for any business, but I feel compelled to share my experience at Christian Brothers Automotive on East Arapahoe Road in Aurora. 1. Pricing far above other quotes We were charged $558.31 (before a 15% discount) to replace a single front wheel lug stud. For the exact same repair, I later received written quotes of $228.80 from an independent shop and $381 including tax from a Subaru dealership. That means Christian Brothers’ price was about 2.4x the independent shop and about 1.5x the dealership for the same job. Christian Brothers owner and employee told me they used an ALLDATA labor guide to calculate the bill and charged 2.1 hours of labor, while the other shop quoted 1.0 hour. I understand different shops can have different labor rates and methods, but this felt significantly out of line with other reputable options in the area. 2. Response to my concerns When I raised these concerns by email, the owner’s reply came across as dismissive. I was told that “complaining about the price after the fact is mute at this point” and that if we did not like the cost, we should have gone elsewhere. I had hoped for a more constructive conversation about why the price was so much higher than other quotes. We chose this shop largely because of the “Christian Brothers” name and the expectation of fair dealing that came with it. Unfortunately, based on this experience, we would not return and cannot recommend this location to others.

My wifes 2003 ford explorer had a major oil leak, coolant leak, and the dang gas tank was leaking out of no where. We already knew we couldn't afford much and we told them that from the start. And after each diagnostic test they were straight up with us on it, they didn't try selling us on anything else besides our issues. They gave us a heads up on other things but we really appreciate them just helping us with the major issue to get her car back up and running. We were told it would take about week to get done, next thing you know 2-3 days later same week they had it done and we told them there's no rush and we knows theres a line to get fixed. We appreciate how understanding and willing to help us through such a stressful time.

Friendly and professional service from the moment I walked in the door. Timely communication. Transparent reporting on all the issues with my car via an email and text, including things that could be taken care of later. They included photos. They have a shuttle service that's neat and friendly. Modern and clean facility. My entire family uses Christian Brothers for their automotive needs.

I truly appreciated all the help I received. Obed and Miranda were fantastic, patient, kind, and incredibly supportive throughout the entire process. Their professionalism and willingness to help meant a lot to me. This is a great car place overall, and I highly recommend it to anyone looking for excellent service.

This was my first visit to Christian Brothers Automotive 14755 e Arapahoe. It couldn’t have gone better. My car , a subaru forester, was taken into a bay as soon as I checked in. The office is small but welcoming. It feels like a cottage. My car was in for an oil change and tire rotation. They also do a general check up of the car. The only thing they found was that the differentials may need to be serviced. (I need to check old service records) Matt drew pictures and Jay pulled up a schematic to explain what a differential was, what it did and that servicing just involved changing out the fluid every 2 years. Matt also fixed my glove compartment free of charge. My car was ready as promised. Great experience!