Aptive Pest Control

I've been using Aptive for the last 8 months. I can say the guys that have come over are respectful and courteous. For the most part they listen. Although, I've had the same guy for the last 2 visits which is nice. Today I went into my bathroom, I found that my interior windows frames and shades were excessively sprayed and left moisture everywhere which could cause damage. I was extremely disappointed when I saw this. Which I had to go through and wipe them all down. I can also say that this company does well with communication and photos of the sprayed areas on the outside of the home. Which I do like very much. They are also reasonably priced. One more thing, I don't like at times they use the customers water to fill up their tanks or park in front of your driveway. I still think overall if they work with their techs on these issues, I believe they would get a 5 star review everytime.

Ive been using Aptive for 2 years. Overall they are very helpful. This past year I renewed my services with them, no problem, online renewal. A week later a traveling salesman came by and asked if I was interested in renewing my services, confused, I told him I had just recently renewed. He insisted that I wasn't renewed and that he would help me get renewed via his iPad. Sweet, thanks for the help. Wrong. I now have TWO subscriptions for the same address. Monthly, i get services come out TWICE for the same address, I have to usually turn one of them away letting them know that we just had services done. Still getting charged for both. My traveling salesmen, AUSTIN, left he his personal number, to which i have reached out to, i have been told it would be handled and researched accordingly by corporate. Radio silence since first interaction. Customer service is no help as they are outsourced and cant comprehend that I have TWO subscriptions for ONE house. Per the agreement if i cancel one of the subscriptions, i will still get charged 300 dollars. Its basic, I work retail and cant imagine treating customers the way I have been. Absolute crooks, steer clear of them. I would love to update this if i could get some real answers from real people who care about customer service.

We had our quarterly pest inspection & Izack did an amazing job! I highly recommend Aptive! They always provide awesome service, great customer service, & good communications. Thank you again! 🏽

They got rid of my cockroach problem, but I still have no desire to ever work with these people again. We had a very minor german cockroach problem when we first moved into our place which I realize can get out of control pretty quickly, so I called Aptive. The person I originally spoke with on the phone quoted me at around $40/month for service every three months or so. Once someone came to my house, they upped it to $70/month "to come more frequently" because I had seen approximately 8 german cockroaches. They have never come more frequently. The contract says something like every 30-90 days for the winter which rolled into about 4 months before I called and complained. The workers themselves are usually great (although one guy notably refused to listen to anything I said and kept wandering into rooms I asked him specifically not to treat). However, their scheduling system is absolutely awful. I've heard them on the phone with other clients about automated scheduling on days that they don't want them to come which has happened to me one time. Otherwise, I have automated scheduling and a lot of flexibility to be here when they are schedule to come but... they never do. I've called and complained about this multiple times and they promised a "discounted rate" in the upcoming months would be applied to my account (which I never received by the way). One of the managers called me and manually scheduled me for the remainder of my contract. They are supposed to come more frequently during the summer and fluctuate anywhere between every 3 weeks and not seeing them for 3+ months. I don't have cockroaches any more but that seems like it could have been resolved with two appointments rather than +$1300 in an inescapable 18-month contract.

Jovan was amazing! He went above and beyond to get all the different parts of my house inside and outside, checked all the traps and added more. He is by far the best technician we’ve had so far. Thank you Jovan!! You made this service worth it! A raise should be in your future!